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Questions, bugs or ideas — we read every message.
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Send us a message and we’ll get back to you as soon as we can, usually within a few business days.
Contact supportOr email us directly: support@pocketlid.com
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Want to try Pocketlid before launch? Sign up with your email and the phone you use.
Join the betaTroubleshooting
Mouse and keyboard don’t work
Pocketlid needs Accessibility permission on the Mac. Open System Settings › Privacy & Security › Accessibility and turn on Pocketlid.
I see a black screen
Check that Pocketlid has Screen Recording permission in System Settings › Privacy & Security › Screen Recording, then restart Pocketlid.
My Mac doesn’t wake up
Make sure the Mac is plugged in and wake from sleep is turned on in Pocketlid › Settings › Power and wake. For lid-closed mode, install the power helper there. A Mac that’s shut down can’t be woken, and after a restart someone needs to log in first (unless automatic login is on).
Why does the app ask for a PIN?
The first time a phone connects to a Mac, it needs the Mac’s PIN once. You set the PIN in the Mac app’s settings under Security. After too many wrong attempts, the Mac waits a while before accepting new ones.
How do I turn off curtain mode at the Mac?
Press ⌥⌘P on the Mac’s keyboard. This lifts the curtain and unlocks the keyboard and trackpad.
The picture is blurry or slow
Try the Balanced or Data saver quality, and check the connection statistics in the toolbar to see whether you’re on a direct or relayed connection.
I lost my phone
On another phone, open Settings › Phones on this account and remove it. Your Macs will refuse connections from it right away.
How do I delete my account?
In the app, open Settings › Delete account. Your account and all linked Macs and phones are deleted permanently.